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Posts from September 2007

September 30, 2007

E-Commerce: More Like Direct Marketing, Or More Like Retail Stores?

Kevin Hillstom mindthedata.com

 Had a discussion this evening about the future of e-commerce.

One of the topics was "which business model has the best chance to succeed, long-term ... catalog/online, online pureplay, online/retail". I vote online pureplay, followed by catalog/online. I simply don't buy the "multichannel" stuff we're fed by vendors and research report writers.

All of us who actually are asked to measure retail/online customer dynamics know the real truth ... retail customers are not likely to cross-over and buy online ... whereas online customers are very likely to buy in stores. This means the online/retail business model is ultimately dependent upon retail success ... and retail has way too much square footage for all retailers to be healthy.

One could ask a more interesting question. Is e-commerce more like traditional direct marketing, or more like traditional retail stores?

I argue that e-commerce is more like traditional retail stores. Traditional direct marketing is all about identifying an audience, then blasting a message to the audience. E-commerce (outside of e-mail) depends far more on the tenants of retailing than direct marketing. For e-commerce, Google is the mall owner.

How to Harness Millennials

Christian Post click here for the entire artcile...

DALLAS, Texas – Millennials are a passionate, optimistic, global thinking generation of youths capable of transforming the world, declared the head of an organization training emerging leaders.

Enlarge this Image
millennials
(Photo: AP Images / News-Courier, Kim Rynders)
University of Alabama Huntsville student Rebecca Purcell joined a ''silent protest'' against the Ku Klux Klan Saturday, Sept. 15, 2007, in Athens, Ala.

However, current mission leaders must understand the culture of this generation in order to harness their passion to change the world for Christ.

“The world they are growing up in is fundamentally different than the world we grew up in,” said Dr. Tim Elmore, founder and president of Growing Leaders, who spoke on the first evening of a three-day gathering of mission agencies. The Mission Exchange, formerly the Evangelical Fellowship of Mission Agencies, is holding its annual conference Sept. 17-19.

“Yes, in some ways it is the same and salvation, thank God, is still there, but the world culturally speaking is so different,” said Elmore, who also helped found the leadership training ministry EQUIP.

He pointed to the generational cultural differences such as the fact that one of the top rappers in the music industry is white, the number one golfer is black, the tallest player in the NBA is Chinese, and Russia and China have lobbied for peace.

“And the French think we’re arrogant,” joked Elmore to the crowd. “Now this is a whole new world to the one that I grew up in!”

The leadership expert emphasized the need for relevance or using what is cultural to say what is timeless.

Jesus is a prime example of someone who used the agrarian culture of his time to express the timeless truth of God’s love, Elmore pointed out.

He used to the acronym EPIC created by theologian and futurist Dr. Leonard Sweet to summarize the generation in terms of how to communicate with them:

Experiential – The generation prefers to be communicated through experiences. They much rather be communicated through videos than simply a lecture.
Participatory – They want to participate in the outcome. That is why reality TV such as American Idol is so popular. Millennials get to vote and decide who stays on the show.
Image rich – They are an image rich generation. A recent survey found that the Millennials watch 35 movies for every 1 book they read.
Connective – This generation is connected relationally and technologically. They like to do thing in a community and stay connected online.

“The one reason why they think they can change the world is because they are already talking to the world,” commented Elmore. “They have already been to websites, emails, Facebooks, MySpace and all these other stuff.

“So it’s not out of the realm of believability for them because they already talked to people in China and Indonesia,” he added.

Connecting to this generation is important because the Millennials make up about half the world’s population, pointed out Elmore. The average age in both India and China is mid-20’s.

“It’s just a very young, young world,” emphasized Elmore. “If we are serious about the Great Commission we have to be serious about this generation.”

The leadership guru also listed 10 characteristics of the Millennials:

1. They feel special and needed;
2. They love family;
3. They are confident;
4. They are addicted to media;
5. They are team-oriented;
6. They are global;
7. They are pressured;
8. They are harmonious, tolerant;
9. They are generous; and
10. They are optimistic achievers.

“They may be the best educated, best behaved adults, optimistic about the future,” said Elmore.

“We will change the world by noon on Friday,” he imagined them saying.

“There is a great sense of ‘Let’s do it’ in action and interaction.”

Elmore told stories of young Millennials who have taken initiatives to change the world despite their young age.

One story was about a group of elementary students, 10-11 year-olds, in Colorado that was assigned to write a paper on Sudan. After they found out that slave trade was still occurring in Sudan, they push aside their paper and asked what are they going to do about the problem. They went online and found the website of an organization that set slaves free, pooled their allowances together and started to send money to set slaves free in Sudan.

Another story was about some youths from South Carolina who raised and presented a $300,000 check to the Mayor of New York several years ago. The kids had read in their history book that after the civil war the people of New York had given a fire truck to the people of South Carolina thinking that they might need it. The kids thought New York might need a fire truck after 9/11 so they started to fundraise for the gift.

“This is the kind of thinking that they have often times,” said Elmore. “I’m saying let’s mentor them and unleash them to finish the job (the Great Commission). We may not do it ourselves but we can be the mentors for these kids who could do it.”

At the end of the presentation, the leadership training expert used the acronym SUCCESS to advise how to communicate an effective message to Millennials.

Simple – Messages should be reduced to a simple phrase but one big idea.
Unique – The element of surprise will cause the listener to better remember the message.
Concrete – Ideas in terms of concrete actions and tangible outcomes will be most effective.
Credible – The Millennial must perceive the person delivering the message to be credible.
Emotional – Messages need to elicit emotions to gain involvement.
Story - There must be a picture to get the message across.
Satisfying – The message should address the questions ‘How does it answer the Great Commission?’ and ‘How does it answer to the deep human need?’

According to statistics, if the years 1978-2000 are used, as is common in market research, then the size of Generation Y – the Millennials’s generation – in the United States is approximately 76 million.

Guess What’s Missing from the New Microsoft Live Search?

-- Andy Beal |click here for more...

Marketing Pilgrim readers had a heads-up yesterday to expect a new interface and index from Microsoft’s Live Search.

The updates are now live and here’s what Microsoft says you’re getting (from the release):

  • Over fourfold increase in index size. Nearly 20 percent of customer challenges came from the long tail of the Web, indicating a need for broader coverage to help ensure that the right results can be returned for the highest percentage of queries. The new Live Search has exceeded the goal of quadrupling its range of coverage, setting a foundation that will enable it continue to keep pace with the growth of the Web.
  • Substantial improvements in understanding queryintent (sic). The new Live Search does a much better job in predicting the intent of the query to return the best results possible. New investments improve the search service’s ability to read and understand queries in a way that more accurately determines intent despite common problems such as spelling errors, stop words, punctuation and synonyms.
  • Significant enhancements to core algorithms.The new Live Search has incorporated more user click-stream data to inform ranking and relevancy processes, yielding more relevant results across queries.
  • Increased focus on query refinement. Intelligence in the back end designed to help customers arrive at improved query suggestions helps Live Search deliver the best results, even making proactive changes to the query in cases where the engine is confident of the customer’s intent.

Did LinkedIn Lose Out to Facebook?

From AndyBeal Marketingpilgrim.com

TechCrunch is reporting LinkedIn will allow users to add photos as of this Friday. As Mike Butcher suggests, the move by LinkedIn is likely in response to the growing number of people using Facebook for business networking.

Is this too little, too late for LinkedIn?

While I have a LinkedIn account–and like the service–since joining Facebook I’ve found myself using it for business instead of LinkedIn. I’m not sure I’d go back to LinkedIn.

What about you, which do you prefer for business networking?

Google Buys Mobile Social Network Zingku

Andy Beal Marketingpilgrim.com

When I first read that Google had bought Zingku, I asked myself, what does Google want with a cartoon penguin? I mean, he’s cute and all, but how does that fit…huh?…that’s Pingu?…Zingku is a mobile social network, you say?…ok, never mind.

Ok, so Google has acquired another mobile social network–they previously bought dodgeball which is in mothballs right now.

What does Zingku do?

Our service is designed from the mobile phone, outward, allowing you to create and exchange things of interest ranging from invitations to “mobile flyers” with friends in a trusted manner. On the mobile phone, Zingku uses standard text messaging and picture messaging features that come with every phone. On the web, our service uses your standard web browser and instant messenger. There is nothing to install.

With Zingku, things you wish to promote or share, can easily be created and fetched via mobile, instant messenger, and web browser. Our service integrates your mobile phone with a personalized web site so that you can easily move (zing) things back and forth between the web and and your mobile as well as powerfully connect with friends and optionally their friends.

Yeah, that sounds cute, but what does it do for Google?

Zingku services are also being made available to “merchants” who wish to reach an audience. Merchants create “mobile flyers” and then publish/email a “zing-code” to their customers who opt to pull the flyer to their mobile phone. The customer can then zing it to those friends who they think may be interested. Our mobile flyers are interactive, can take a recipient through a mobile text and picture messaging journey. As such, 18 - 28 year olds, who have tuned out of email and are tuned in into their mobile, respond far more actively than traditional marketing media.

Ah, so it’s going to help Google create AdWords “flyers” that can be shared among a user’s network of friends. Pretty cool (for Google, that is).

Anyway, don’t try and sign-up as Google has frozen new sign-ups to the service while it decides if it’s going to continue you the service or let it sit on the shelf for a bit.

Hat-tip breadcrumb.

Battle for the Third Screen

America's "third screen" -- that is, the mobile market -- is at a
crossroads. The direction it will go is anyone's guess, but IDC is
advocating that Internet powerhouse Google should take a leading role in
determining its path. Conditions are ripe for a strong player like
Google to transform the third screen, IDC says.

See the Full Story:
http://www.ecommercetimes.com/story/59555.html

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YouTube has announced the debut of YouTube's Nonprofit Program at the Clinton Global Initiative.

marketingvox.com

YouTube has announced the debut of YouTube's Nonprofit Program at the Clinton Global Initiative.

Under the program, registered nonprofits get a premium channel on the site with enhanced features, such as taking donations with no processing costs, thanks to the new Google Checkout for Non-Profits.

Ultimately, YouTube is planning a centralized area for nonprofits. The program will launch with 13 nonprofits, including the American Cancer Society, 24 Hours for Darfur, and March of Dimes.

PlanHQ

PlanHQ click here for more...

From http://graemethickins.typepad.com

Who'd have thought it would take a confident, young startup from New Zealand to come up with an alternative to business plans that just gather dust on the shelf. Planhqonstage I'm talking here about a way to create a plan that's focused on tracking, accountability, and actually achieving your goals. What a concept, huh? PlanHQ says says 90% of business plans are never achieved because the focus is on documentation instead of execution. So, they're out to change that, with a web-based service that has a remarkably simple, intuitive UI.  It's designed to help the founding team see where they are with respect to their plan at any given moment.

With PlanHQ, team members always know what they're responsible for, and can see their progress tracked online, in real time. And board members, investors, and advisors get regular progress reports.

Hey, these kiwis are smart guys! And I'm glad they made the trip.

Google Checkout for Non-Profits

From Mashable.com

https://www.google.com/accounts/ServiceLogin?service=sierra&continue=https://checkout.google.com/?gsessionid=-urDuup-UYY&upgrade=true&hl=en_US&nui=1&ltmpl=default

Google Checkout is now free for Non-Profits in the US. Now these organizations can accept online donations without paying transaction fees of any kind. Donors can send a payment just by entering their Google login, which gives you access to your Checkout account and tracks incoming and outgoing payments. And this of course makes it easier for non-profits to take donations.

As wonderful as all this is, it may not be free forever. Google Checkout has promised that this deal will run through the end of 2008, indicating a finite status to the current program. This offering has also been extended to the new YouTube Non-Profits channels, which allows you to accept donations.

iTunes - WIFI

From mashable.com

The iTunes wifi music store has officially launched. You can now access the wifi music store from your iPhone or the new iPod Touch in order to purchase songs and albums directly to your device.

You can currently only download music with the wifi store, but television shows and movies may become available later on. The wifi access is only available for hotspots working with the 802.11 protocol. This may limit you somewhat, as the devices only have wifi antennas. You’ll also need to reset your settings before downloading any songs, if you’ve used a hack to unlock your iPhone.