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Entries categorized "Leadership"

May 11, 2008

Senior Associate Ladder Climber

EvolvingExcellence.com

This is really starting to bug me... yet again I've received an email from someone who lists their title as

Senior Associate Manager of...

Give me a break.  So you finally made "manager" (woo hoo!  you get to wear a tie!)... but you're still an "associate"... and you've put in a little time so you're "senior."  Let me see... there's a permutation in here somewhere.  I can just sense it.

Assuming there's both "junior" and "senior" (presumably there isn't a "middle-aged"), and "associate" and "full" and probably "senior"... that would be 2x2x2=8 levels just for that manager.  That's getting as bad as the grade/step nonsense of the government. 

Who cares?  Or perhaps I'm just a wee bit overly cynical ever since I visited that company in Florida that had no titles except "plant manager"... the dude that was charged with watering the plants.  No, not a rinky-dink group of college kids... this was a $170 million multi-site company employing over 1,000 people.  And it worked.

No job titles... that's one extreme.  At the other end are banks... and apparently Yahoo!  If they really have "300-odd" vice presidents it is no wonder they can't get anything done, and why Microsoft may have been smart to run away screaming from the merger proposal after they did a little due diligence.  Not that I imagine Microsoft is much better.

Recently I was having a beer with a fellow lean guy and we discussed the fact that there were only two types of people in a lean organization: leaders and executers.  Actually after another beer that last one became "executioner" but we can't rationalize that title yet.  We barely remember it anyway.  Further into the discussion I seem to remember that we concluded that everyone was a leader but we should be focusing outward, not controlling inward, therefore there was really only one function: Value Creator."

Sure, titles can help define how an organization is structured, especially to an outsider.  But they also define how an organization works, what it believes in, its ego, rigidity... you get the picture.  So when I see a title like "senior associate manager of..." I immediately picture a person yearning to climb the latter, "managing" instead of "leading," and constrained to a very narrow window of operational latitude.

I challenge you to remove all instances of "senior," "junior," "associate," and "executive" from titles.  I then challenge you to change "manager" to "leader."  Demonstrate your commitment to lean manufacturing by throwing in a "value" or two.

I bet you'll be amazed at the effect it will have on the culture of your organization.

Steve Yastrow on the WE Relationship

brandautopsy.com

Posted: 10 May 2008 03:14 PM CDT

I love the premise from Steve Yastrow’s recently-published book, WE: The Ideal Customer Relationship. In the opening chapter, Yastrow writes …

Relationships have become powerful differentiators. Customers can’t tell is your product is better than your competitor’s product, but they can tell if they have a better relationship with you than with your competitor.

If relationships are such powerful differentiators, what is the most productive, profitable, and sustainable relationship?

The We relationship.

In a We relationship, you think less about what separates you and more about what intertwines you.

In contrast, if your customer’s view of your relationship is not “We” but “Us & Them,” he will focus more on what he can get from you—and on what he believes you get from him—and less on how you can collaborate to reach your goals together. [Steve Yastrow, SOURCE]

May 10, 2008

10 Global Trends to Follow for the Next 18 Months


by William Patalon III
Executive Editor, Money Morning

Editor's Note: Earlier today, Money Morning released the following special report. It's a way to tap into several asset classes expected to outperform over the next 12 to 18 months. Follow their advice and you’ll essentially build your very own "power mutual fund"... from biotech and gold to "Barons" and the BRICs.

Dear Investment U Reader,

There's an old Wall Street adage that tells us "the trend is your friend."

And there's a witty bit of wisdom we've developed here at Money Morning to help guide our readers that says: "Go global or go home."

Combine those two and you'll discover that you've got yourself one very strong investing strategy – if you choose the right trends, that is.

Surprisingly, that's nowhere near as difficult as most investors think. All you have to do is to look around you, and study the forces that are at work in the markets each day. If you do that on a consistent basis, you'll soon discover that no matter what kind of "trick play" the financial markets throw at you, you'll be able to side-step the tackle attempt, avoid being thrown for a loss – and will actually end up scoring some hefty profits for your portfolio.

To show you what I mean, let's take a quick look at the markets right now...

The

New World

Disorder

For decades,

America

's Wall Street was the financial center of the world, if not the universe. That New York-centric viewpoint was so pervasive that one of the most recognizable investment aphorisms to emerge was the ubiquitous: "When Wall Street sneezes, the rest of the world catches a cold."

But as we've all seen during the wild markets we've had to navigate of late, that's not true any longer – and may never be again.

For the first time in modern history, the

U.S.

economy finds itself back with the masses, flying coach instead of first class. We've all heard the statistics.

For instance:

  • From 2005 to 2010 alone, worldwide wealth will soar from $118 trillion to more than $200 trillion – with the newly capitalist markets of Asia and

    Europe

    accounting for the biggest share...
  • Over the next 25 years,

    America

    's share of the worldwide economic pie will slip from 28% to 24%...
  • While during that same stretch,

    Asia

    's share of the global market will almost double – meaning it will account for a whopping 55% of the global economy by 2030.
  • But those are just statistics. A confluence of powerful forces is responsible for those changes. So let's take a look at some of the global trends that are the actual catalysts behind those numbers.

Key among them:

  • The emergence of new economic heavyweights such as China and India, which are now competing for the capital, the jobs and the business contracts that U.S. companies for decades had almost all to themselves.
  • The perfection of new telecommunications technologies that are making national boundaries largely irrelevant from a business standpoint, while also enabling global corporations to shift labor and capital wherever it's needed around the world.
  • The emergence of new capital sources; in particular, the so-called "sovereign wealth funds" – the massive state-run pools of investment capital that are now operating like venture capital funds with a worldwide reach.
  • A global credit crisis – which grew out of a

    U.S.

    housing-market bubble – that continues to wreak havoc on the

    U.S.

    economy and the U.S. dollar.
  • An unprecedented escalation in global energy and commodity prices that, combined with the weak U.S. greenback, is allowing inflationary forces to take hold in the American market for the first time in nearly three decades.

Taken at face value, such trends are terribly unsettling for

U.S.

consumers and investors alike. And the unease in this country is growing at an alarming rate. Believe me, we here at Money Morning know that as well as anyone. As our team of global investing experts beats the bushes in search of new trends and new investing opportunities to bring your way, we hear these concerns voiced over and over again.

We certainly understand folks being worried. After all, with change comes uncertainty. And uncertainty can breed worry, if not fear.

For those of you who are understandably fearful, I'll ask you to consider one other longtime Wall Street adage: With change comes opportunity.

Global Profit Opportunities Abound

With all the global changes we see, we also see plenty of opportunity – especially for

U.S.

investors. While I understand if many investors can only see a burly group of blockers standing between them and the profits they'd dearly love to lock in, we see a playing field that's wide open all the way to the end zone.

All you have to do is call the right plays – by picking the right trends. Here are 10 that are worth watching – and capitalizing on – as they play out in the global capital markets at different times over the next 12 months or more.

1. Cash in on the Cash Barons: Sovereign wealth funds from

China

and the

Middle East

are pouring billions into stocks too many investors would rather ignore.

2. Energize with Energy: Energy will be a recurrent theme in the months to come – and not just in terms of oil and gasoline. Crude oil will remain in the forefront of the profit plays to come. But that's not all: Alternative energy opportunities such as uranium and so-called "green energy" investments will benefit from soaring prices for conventional energy sources. When it comes to these profit plays, it will pay to keep all your bases covered.

3. Buy into Buyouts: Mergers and acquisitions, management buyouts and private-equity deals helped fuel the record run in the

U.S.

stocks in the first half of 2007. The subprime-mortgage mess and ensuing credit crisis will make it tougher to do deals in the next 12 months, but the choicest buyouts still will get done. (See today's Crib Sheet below for two ideas.)

4. Build with Biotech: This isn't your father's biotech sector. No longer are we talking only about the "Big Pharma" drug-development firms. Some of the biggest players are now trying to solve the world's food and fuel shortages – with some notable successes. With special, more-environmentally friendly herbicides and higher-yielding, genetically engineered crop seeds, these companies have already engineered big increases in sales and profits – and there's a lot more to come.

5. Home in on Housing: Housing's down, but it'll never be out. The real estate turnaround is still some time off, but this sector isn't going to go away. It'll take careful and patient investing to profit here, but keep the sector on your radar screen – if for no other reason than to use it as a barometer for the rest of the currently moribund

U.S.

economy.

6. Invest in Income: Studies show time and again that income positions are key to any portfolio's success. And those same studies show that if you call the dividend play during a bearish market, your portfolio will easily beat "the spread" – in this case, the market averages as measured by the Standard & Poor's 500 Index and Dow Jones Industrial Average. And if you can't decide between stocks or bonds for income, don't flip – our report covers both sides of the coin.

7. Hit the "BRICs": BRIC is a Goldman Sachs Group Inc. (GS) acronym for "

Brazil

,

Russia

,

India

and

China

." Three of the four –

Brazil

,

India

and

China

– are not to be ignored in the months to come. After the wild ride Chinese stocks have provided in recent months, too many

U.S.

investors are ready to give up on the Red Dragon. Don't make that mistake. We've seen some life in

China

's stock market in recent days, and there will be plenty of ways to profit from that emerging economic colossus, some of which involve only moderate risk. [To find out how you can obtain a free copy of investing guru Jim Roger's new bestseller, "A Bull in China," which details investing strategies for that burgeoning market, please go here].

8. Go for Gold: The yellow metal has enjoyed a record run. And it's subsequently dropped back. But don't let that disappoint you: With global demand for commodities of all kinds soaring, there's plenty of yardage left on this play. Besides, if inflation escalates as many experts expect, gold will provide a terrific portfolio hedge.

9. Couple up With Commodities: The gangbusters global growth that's causing gold and crude oil prices to "go long" is having the same effect on such commodities as wheat, corn and soybeans. Even Jim Rogers says the global demand for commodities is only going to escalate, meaning this is a play you can call now with a high degree of confidence and score again and again.

10. Don't Give up on the Greenback: The U.S. dollar has been sinking against virtually every other major currency, a trend that could well continue for some time to come. That doesn't mean you should ignore the greenback. Run a reverse and look for ways to profit on its pain. Not only will you score now, you'll be focused in and ready to profit when the playing field changes and the U.S. greenback reverses course on its own run for the end zone.

In short, think of this list as your own personal "mutual fund" of investing strategies. By mutual fund, I mean that this is a list of potential profit plays that are worth watching – and probably investing in – over the next 12 to 18 months. Like a mutual fund, it's a diverse list, meaning that different trends will be working for you at different times. But that's okay – it means you're more likely to be involved in whatever trend happens to be hot at the time.

One last point that's worth noting: By advocating investments in food and commodities – the most controversial of topics right now – we're not talking about acting as profiteers. We're talking about taking steps to protect yourself and your family from the very real fallout caused by the soaring prices. It's a trend that you cannot stop. But you can take steps to reduce the damage it inflicts on your family budget, and on your ultimate retirement.

William (Bill) Patalon III is the Managing Editor and Senior Research Analyst for Money Morning – a free service that helps investors profit from the "seismic shift" in the global economy. Before he moved into the investment-research business in December 2005, Patalon spent 22 years as a journalist, covering financial news as a reporter, columnist, and editor that included stints with Gannett Co. Inc., and The

Baltimore

Sun. To get Money Morning before the market opens each day, just sign up here. They'll immediately send you their free report, The

China

Solar Boom: 8 Stocks Set to Run.

May 08, 2008

To v or not to v, that is the generation

By Greg Verdino

http://gregverdino.typepad.com/.shared/image.html?/photos/uncategorized/2008/05/08/friendship2_2.jpgForbes.com has an interesting article by Gartner principle analyst Adam Sarner, in which he explores a concept that he has dubbed "Generation V."   The V stands for Virtual, but has little to do with Second Life (although Second Life isn't excluded by any means.)  Instead, Sarner is writing about a segment of the population that is empowered by the democratization of technology and new means of communication.  And by "generation," Sarner isn't writing about a range of birth years either.

Here's how Sarner defines Generation V:

"Unlike previous generations, Generation V is not defined by age, gender, social demographic or geography, but is based on demonstrated achievement, accomplishments (merit) and an increasing preference toward the use of digital media channels to discover information, build knowledge and share insights."

The article covers plenty of ground, so give it a read, but in summary Sarner argues that anyone -- whether a so-called digital native or a so-called digital immigrant -- that creates and maintains digital personae (online profiles, virtual world avatars, etc.) in order to leverage new technologies to communicate across the boundaries of time and geography, create and distribute original content, and/or collaborate with one another is a de facto member of Generation V.  In turn, this new ageless "generation," is driving sweeping change in everything from popular culture to business and the economy.

What makes this notion compelling to me is that it separates technology-readiness from date of birth, rendering obsolete the still-too-prevalent marketer assumptions that all Millenials are made the same or "social media or gaming or mobile aren't for me because my consumers are middle-aged Americans."

You can't argue against the fact that the people born into a digital world exhibit different attitudes toward and behaviors with respect to many current technologies (social networking platforms, mobile, the web in general.)  But, conversely, you can't argue that the accident of birthdate necessarily defines technology and communications behaviors.  Does being born in 1988 automatically make you a new media super-user?  Does being born in 1958 exclude you from the digital revolution?

In a word, no.

Case in point -- I've had the opportunity to work with several different sets of college students over the course of the past year.  With only a few exceptions, these digital natives were almost entirely unfamiliar with much of what has been happening in social media.  Sure, they were on Facebook or MySpace or YouTube.  But many weren't even aware of blogging and podcasting; even fewer were actually doing one or the other themselves.  Twitter was a total mystery.  And when it came to virtual worlds, I was teaching them about what they are, how and why people use them, and where they may be going over the coming decade or two.  Were these students typical of their (age-based) generation?  I have no idea.  But given that we're talking about several different groups of students at several different well known universities, I suspect they are not exceptions to the rule.  Despite what commonly held wisdom would have us believe.

While I'm not looking to debunk the concept of digital natives, I do think that Gartner's Generation V hinges upon a more fundamental truth -- that attitudes and behaviors are far more relevant than birth year in determining future-readiness.  It accounts for twenty-something bloggers and teenage Twitterati, but also for forty-somethings with podcasts, Boomers with Second Life avatars and grandmothers and grandkids connecting with one another on video chat or inside Club Penguin.  And, importantly, it also distinguishes these new media actives from their inactive counterparts.

Lots of people talk about how Web 2.0 and other new technologies are blurring the traditional boundaries defined by time, place, gender and socio-economic status.  Finally, with Generation V, we consider the possibility that age might not be a defining (even divisive) factor but a relative non-issue as well.

May 03, 2008

Your Talent is a Social Object

http://theengagingbrand.typepad.com/the_engaging_brand_/2008/04/talent-can-be-a.html

Hugh Macleod talks about social objects and I couldn't agree more...I think you can take this concept into the world of attraction and retention of talent. Do you give people good things to share about your talent, do you create a social object around your personal brand?

  • Do you find ways of giving value to all the people you meet?
  • Do you ask how you can provide value to the people you meet?
  • Do you achieve your goals on time, on budget...on promise?
  • Do you try and go beyond what is asked of you...do you add an extra piece of value free of charge?
  • What is your unique selling point....something that people will talk about? Do you try and fit into the crowd or stand out from the crowd?

Personal brands are social objects in nature. We talk about people that we meet, talk about people that touch our lives in both good and bad ways. What I feel is important is that each interaction with you, is a good experience for the other person..if it is then you will get free word of mouth advertising.
Do you see yourself as your "own brand" which will deliver the basics but not the experience...or a premium brand that will leave the consumer wanting to talk positively about you?

May 02, 2008

We're Drowning in Choice. Help!

Get to the Po!nt (from MarketingProfs)

Swig a Shot of MARKETING INSPIRATION

If you go to an In-N-Out Burger, don't expect to find an
extensive menu. It includes three variations on the same
sandwich: a hamburger, a cheeseburger and the Double Double,
which comes with two patties and two slices of cheese. You can
also order a side of fries and a shake. But that's all. No
chicken strips, no salads, no stuffed jalapenos, no kids' meals.
You can customize orders from the so-called secret menu -- animal
style, for instance, adds grilled onions -- but dining options are
unapologetically limited. And you know what? In-N-Out devotees
keep the lines long and the service slow.

In a post at MarketingProfs Daily Fix blog, Paul Barsch argues
that there might be something in this less-is-more approach.
http://marketingprofs.chtah.com/a/aBIGzOVAJaJZfB7Q$UGBGbHO1Z$/news12

"With customers drowning in 'choice' some companies are finding
it easier to meet customer needs by simplifying -- portfolios,
products and services," he says. "Indeed too many choices can
cause our customers to experience anxiety and mental exhaustion."

Barsch cites Ford Motor Co.'s decision to simplify the Lincoln
Navigator, which had 128 options for its console alone. The Wall
Street Journal determined the number of possible combinations at
3.85620482 x 10 to the 215th power. Can you just see a customer's
eyes glazing over?

Your Marketing Inspiration: "[W]e need to help our companies
focus and prioritize on the things that matter most to our
customers," says Barsch.

May 01, 2008

Simplexity

There's a new word making its way into the lexicon of busy lives. It is a word that strikes a chord for those looking for less busyness. (and it's not lottery...)

Simplexity.

Wikipedia describes simplexity this way: Simple interfaces tend to improve the usability of complex systems.

Think of simplexity as simple solution to the complexity of convergence. It's something that you might not know you need. Let's take your phone life for example.

How many phone numbers can people reach you at? Of each of the phones you could answer, does the technology all share the same information? Can you access the phone list in your cell phone on your home phone? If your cell phone or address book were lost do you have a digital back up? Does the operating system at your work phone sync with your cell phone? Does your phone easily store inbound and outbound calls in a database for future use? Can you redirect phone messages to any phone or email address? Does your cell phone signal get four bars in your own home or office?

There are a thousand other functions and combinations I haven't even mentioned but you get the point. The more technology that we adopt in our everyday lives, the more complex our lives become. Wouldn't it be nice to simplify all this?

If your entire phone life was simple and unified you would save all sorts of time looking for numbers, calling information or checking messages on multiple lines. If you could have your phone life simplified, how wonderful would that be?

The phone, cable and digital satellite companies are well aware of this. And it's not all about making their customers happier. It's also about a share of your wallet. If a company could simplify your life with a suite of products then you are more likely to give all your business to them. There are offerings of wireless, video and broadband bundled with wireline voice. But simplexity has not come of age... yet.

For these companies looking for the solutions there are three simple steps. Step one, fire all the engineers that are convinced that more buttons means more value. Step two hire engineers who will embrace simplexity. Step three, stop and listen for the sound of leather satchels unfolding.

Ahhhh, if it were that easy. If it were, it wouldn't be simplexity.

Until next week it’s full speed ahead,
Vince
Vince Poscente
New York Times Bestselling Author
Speaker Hall of Fame and Olympian
April 30, 2008

April 14, 2008

Who's Watching You at Work?


When they put in long hours, workers sometimes begin to see their
workplaces as something of a second home. They decorate the walls of
their cubicles or offices with pictures of loved ones, plants and an
assortment of personal memorabilia. When someone's spending 40, 50, 60
hours a week on the job, that feeling of home-away-from-home can extend
to use of electronic devices.
http://www.ecommercetimes.com/story/62528.html

April 10, 2008

 

Four-foot phone dial from 1931 initiated students to "mysteries of dialling"

   
          
Back in July, 1931, the Western Secretarial school whipped up this four-foot high working telephone dial to help initiate its students into the mysteries of the tele-phonic business instrument.

Not a dummy, the big dial actually works. It is connected with two telephones, an amplifying apparatus, and a loudspeaker. When the instructor dials a number, the loudspeaker reproduces, so that all may hear them, the typical sounds that will be heard; and the instructor explains to the pupils what they mean.

Link              
       

April 09, 2008

Management Techniques From the Dark Side

wired read more...

We all love to read about how the customer knows best, working as a team produces the most creative results. And openness and transparency are the best policies for a web 2.0 world. Yeah, right. One glance at Apple's success will tell you that the most effective management techniques often run counter to the prevailing wisdom.

That's why we're compiling this list of counterintuitive, suspicious-seeming and downright evil management techniques that actually work.