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Entries categorized "Marketing - Consumer RFID"

January 20, 2008

Wegmans Testing RFID Tags To Track Prescriptions

The Wegmans Food Market chain is going to trial whether RFID-tagged prescriptions could make processing orders more accurate and fast.

But the more controversial aspect of the trial will be looking at "how the usefulness of RFID tags on individual pill bottles or blister packs could be extended beyond the point of purchase. Read more.

Global RFID Market Hit $5 Billion in 2007

Storefrontbacktalk.com
RFID sales around the world hit $5 billion last year, a figure significantly pushed by a $2 billion investment in China's chipped national ID card, according to a report this week from U.K.-based RFID analysis firm IDTechEx.

That Chinese national ID card program "made China the biggest RFID market but if we peel that away, we see the USA as the biggest market," said IDTechEx CEO Raghu Das, who added that China's RFID numbers are projected to stay high, even though much of the ID investment is now past. Read more.

January 11, 2008

2-D Barcode To Hit America in April

storebacktalk.com

In its most basic form, a 2-D barcode uses two elements of a typical smartphone—the digital camera and a Web browser—to create a rich 2-way data exchange. The consumer might see a poster for a particular product—or a model wearing interesting clothes—and want more information. That shopper would aim her smartphone at the 2-D barcode. A small applet on the phone would interpret the barcode, launch a browser and go to a very deep link within that site.<BR><BR>The consumer gets instant details about what the model is wearing or what the product's specs are, along with a link to purchase the items immediately. Beyond the potential sale, the retailer or manufacturer would learn an awful lot about that consumer transaction. The <EM>very</EM> lengthy URL hidden in that 2-D barcode identifies the exact location of that consumer. Depending on the software being used, there is an excellent chance the consumer can be identified and associated with his/her purchase history. All of this from a tiny picture hidden unobtrusively in a corner of the poster.<BR><BR>

December 27, 2007

Apple Tries To Patent A Way to Avoid Long Lines

techcrunch.com

Erick Schonfeld


apple-line.jpgAlready, people who own an iPhone belong to a certain club. But what if that club came with fringe benefits, like being able to avoid long lines at Starbucks and other stores? A recent patent application by Apple hints at a killer future feature that would let iPhone owners bypass long lines by placing orders at coffee shops and other retail outlets right from their phone. They would then be alerted via their mobile device when their order is ready. Apple’s head of hardware engineering Anthony Fadell is listed as the inventor. He states the problem Apple is trying to solve in the application:

Using a cell phone or other such device to remotely enter into a commercial transaction (such as food or drink ordering) is widespread and well understood. However, in order to initiate such a remote transaction using a cell phone, a user must be aware that a merchant of interest is nearby, must be aware of a list of available items for purchase by the merchant, must be aware of a price for each item, etc. Even in those cases where all the relevant knowledge is available and known, the user must then pay for the services or goods purchases. In some cases, the user must use a credit or debit card by repeating very sensitive information in a voice loud enough to be heard and understood over the phone, or enter the information manually if speaking is not an option. In some cases, if the merchant does not accept the particular payment method, the customer must pay using cash thereby eliminating most, if not all, of the perceived efficiencies of remotely ordering using the cell phone, PDA, media player, etc.

In any case, once the transaction is entered into, the customer order is then queued up in, typically, a first in first out order without distinguishing if the order was placed locally or remotely. In this way, a remote purchaser has only an approximate idea of a time to actually retrieve the order. This can result in an annoying wait in a long queue if the purchaser arrives before completion of the order. In the case of a food and/or drink purchase, a hot drink such as coffee is picked up in a tepid state if the purchaser arrives substantially after the ordered hot drink is ready for pickup.

Therefore, there is a need for improved approaches to process a remote order.

As frivolous as this may seem, what this points to is a larger opportunity for mobile devices to automate commerce in physical stores by connecting the consumer directly with a store’s order-processing system. If Apple is serious about this, it should consider implementing the service in its own Apple stores, where long lines are becoming increasingly common (see photo above).

Note that this is only a patent application. The patent may never be granted, and the idea here may never see the light of day—in an iPhone or any other Apple product. But mobile e-commerce will move in this direction one way or another, combining the convenience of online ordering with the immediacy of physical stores. What the patent application is silent on other than in vague terms is how such transactions will be paid for. Your iPhone or other mobile device would act not only as a mobile ordering system, but also as a mobile wallet.

Here I am speculating, but it could be tied to an existing credit card, your cell phone account, or a separate Apple account. Whoever controls that account, of course, would be in a position to collect any associated merchant transaction fees. Or Apple could waive such fees as an incentive for merchants to sign up for any such future service, since widespread adoption would make its iPhones and other mobile devices that much more desirable.

Will Google Own the World?

On Morning Edition today, National Public Radio had a thought-provoking piece on how GPS receivers are changing the relationships that consumers have with geography. Avid hikers and map-readers use GPS to explore new routes and vistas. The directionally-impaired, on the other hand, now have new confidence they can actually get to their destinations without getting hopelessly lost.


But most interesting, I thought, was a question posed at the end of the piece about the mapping databases behind these GPS navigation systems. Who will own our geography? Will latitude and longitude mappings to businesses, points of interest, historical landmarks, and natural wonders be a public resource (like today's Internet), or will those mappings be for sale to the highest bidder? Said another way, when you ask for directions to the best outlook over the Grand Canyon, will you hear about the wonders of the view or will it be brought you by Fedex or the local Burger King?

Perhaps it's time to revisit to proposal made at the turn of the decade for a .geo top level Internet domain. Internet domain names created an international database of Internet addresses without any one central controlling agency. We could do worse for a public way to map our real world. And if we don't? With Google (GOOG) Maps and Google Earth already compiling much of this data, Google might end up owning our world instead.

December 23, 2007

Path Intelligence Monitors Foot Traffic in Retail Stores By Pinging People’s Phones

Nick Gonzalez

techcrunch.com

41 comments »

pathintelligence_logo.pngAnalytics have turned shopping sites into finely tuned machines, enabling publishers to efficiently direct the flow of traffic around a site. However, the same can’t be said for their real-world counterparts. Aside from running tests using video tapes and infrared counters, there’s no comprehensive way for businesses to monitor how customers are flowing through their space. That was until Path Intelligence came along.

pathscreensmall.pngPath Intelligence is a U.K. based company that monitors foot traffic in a rather ingenious way, through customers’ cell phones. Periodically our cell phones ping the nearby cell towers basically saying “Here I am”. Path Intelligence has built receivers that detect these signals and triangulate the owner’s location with accuracy of up to a meter.

Each ping also includes the cell’s unique identifier (think IP address). While these IDs help track the movement of the signal and it’s owner, they don’t reveal the identity of the user. Only your service provider knows that. This is a similar, but more precise method than Google Maps is using to detect your general location on your mobile phone by cell tower.

Path Intelligence can then map these signals and track anonymous customers as they move around and answer questions about the store’s layout through online reports. Where are the bottle necks? Where do customer’s spend the most time. How many customers browse and go? You can see the demo here.

The company is currently only launched in the U.K. Possible future plans include allowing users to tie their phone number to their signal ID so they can get special offers (hopefully not spam) linked to their location or other similar location based services. The company has raised about $1 million so far led by Tim O’Reilly’s AlphaTech Venture Partners.

December 04, 2007

Finding Yourself without GPS

Click here for more information from Technologyreview.com

Google's new technology could enable location-finding services on cell phones that lack GPS.

As more mobile phones tap into the Internet, people increasingly turn to them for location-centric services like getting directions and finding nearby restaurants. While Global Positioning System (GPS) technology provides excellent accuracy, only a fraction of phones have this capability. What's more, GPS coverage is spotty in dense urban environments, and in-phone receivers can be slow and drain a phone's battery.

To sidestep this problem, last week Google added a new feature, called My Location, to its Web-based mapping service. My Location collects information from the nearest cell-phone tower to estimate a person's location within a distance of about 1,000 meters. This resolution is obviously not sufficient for driving directions, but it can be fine for searching for a restaurant or a store. "A common use of Google Maps is to search nearby," says Steve Lee, product manager for Google Maps, who likened the approach to searching for something within an urban zip code, but without knowing that code. "In a new city, you might not know the zip code, or even if you know it, it takes time to enter it and then to zoom in and pan around the map."

Many phones support software that is able to read the unique identification of a cell-phone tower and the coverage area that surrounds it is usually split into three regions. Lee explains that My Location uses such software to learn which tower is serving the phone--and which coverage area the cell phone is operating in. Google also uses data from cell phones in the area that do have GPS to help estimate the locations of the devices without it. In this way, Google adds geographic information to the cell-phone tower's identifiers that the company stores in a database.

November 04, 2007

Smartcard RFID Market Projected To Soar

http://storefrontbacktalk.com/story/110207smartcard
Written by Evan Schuman

With contactless payment leading the way, the market for smartcards is expected to hit $1.42 billion by 2011, up from about $472 million today, according to a report published this week by RFID analyst firm Venture Development Corp.

"As smartcards continue to penetrate applications such as contactless payment, ticketing, security/access control, and e-government, the need to simplify interactions by reducing the overall number of smartcards used by an individual will increase," the report said. "Similar to how cell phones continue to morph into 'Smartphones' by integrating new applications and convergent technologies, so too will smartcards change into a single platform capable of supporting multiple uses. The days of the traditional, single-function smartcard may be numbered."

Is this getting us to the point where the rectangular plastic card will become obsolete, with its essence boiled down to a chip inserted in a phone, fob or even someone's head? This raises the troubling question of whether today's offers of a free phone with a multi-year service subscription may be replaced by a multi-year credit card loyalty pledge in exchange for coupons for free chemotherapy?

November 03, 2007

Peace of Mind When They Ask to Borrow the Car

From NYTimes click here for more...

Rob Mattson for The New York Times

Douglas Joyce of Punta Gorda, Fla., with a tracking report on the driving habits of his son, Douglas Joyce, 17.

 
Published: November 3, 2007
 

THERE is no moment where childhood and incipient adulthood collide that is more universal than the moment a teenager gets behind the wheel of a car. For the teenager, it is simple — it is the first real taste of freedom. But for the parents, that is when the worrying begins.

Some parents, though, are adopting new technology to monitor their fledgling drivers.

David Phipps, a security consultant in Baltimore, is one of them. After his daughter, Katie, got her driver’s permit, Mr. Phipps said he worried about her safety on the road. So this year he bought a palm-size global positioning device that uses satellite technology to keep an eye on her Toyota Scion.

“I can click on the ‘track now’ button,” said Mr. Phipps, of Bel Air, Md., “then go online, and in 35 seconds I can see where she is.

October 27, 2007

Ordering a Big Mac by RFID

http://springwise.cmail4.com/l/271191/pdjt6lr1/www.springwise.com/weekly/2007-10-25.htm#mcdrfidOrdering a Big Mac by RFID
Telecom & mobile

A pilot program at a Seoul McDonald's lets customers place orders
by pointing their cell phone at the items they want. Orders are auto-
matically charged to the customer's phone bill.